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Got New Gfx card, doesn't work

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Author Topic: Got New Gfx card, doesn't work  (Read 404 times)
DoubleGunz
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« on: July 18, 2012, 08:30:40 pm »

hooray.

Any of you know anything about this stuff? I don't.

*Copies/pastes what I posted on another forum*

I just had the AMD 7770 installed by Best Buy, got it home, tried turning on Borderlands and Left 4 Dead 2 and they both immediately freeze. I could play them before at low graphics, now I can't play them at all. I just spent $400 getting this card and having it installed, also had a new power supply installed (450W I think) because apparently I had a 250W one before, which "wasn't good enough". So, this new power supply STILL isn't good enough is what I'm thinking? UGHH.
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Alumar
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« Reply #1 on: July 18, 2012, 08:33:16 pm »

Wow dude, Best Buy just raped you bad.
Anyways, it's probably a driver issue. Did you install AMD Catalyst?
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« Reply #2 on: July 18, 2012, 08:33:44 pm »

I honestly don't know. I just know that Best Buy/Geek Squad sucks ass. Can you get a refund on the instillation?
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« Reply #3 on: July 18, 2012, 08:35:06 pm »

Try the advice here:

http://forums.guru3d.com/showthread.php?t=363299

If none of that works, tell Best Buy to fix your ****, and do NOT let them charge you to fix their mistakes. Be an **** if you have to.
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Alumar
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« Reply #4 on: July 18, 2012, 08:35:44 pm »

I honestly don't know. I just know that Best Buy/Geek Squad sucks ass. Can you get a refund on the instillation?
Genuinely doubt it.

A 7770 costs $150 at most and a quality 450 psu costs $45 (Corsair 80 plus). You do the math.
« Last Edit: July 18, 2012, 08:36:09 pm by Alumar » Report Spam   Logged
DoubleGunz
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« Reply #5 on: July 18, 2012, 08:36:23 pm »

I didn't install it, but it's on my computer... so I have it.  Tongue I don't know what to do with it though...

ya LT they are retarded apparently. It also took me an hour to figure out how to turn this thing on after getting it back, they didn't tell me I had more things to plug my HDMI in to at the bottom, I had to call them to get that straightened out. Finally, I got it on... doesn't work. WOOOOOOHHHHHOOOOOO
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DoubleGunz
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« Reply #6 on: July 18, 2012, 08:38:24 pm »

A 7770 costs $150 at most and a quality 450 psu costs $45 (Corsair 80 plus). You do the math.

The 7770 was $200.
The power supply, which apparently fails, costed $90
Each was supposed to have a $50 installation fee, but he charged $50 instead of $100. yippeee
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Alumar
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« Reply #7 on: July 18, 2012, 08:41:22 pm »

http://www.newegg.com/Product/Product.aspx?Item=N82E16814161402  Lips Sealed

Could've bought a 560 ti for that price.

Did you check if they installed AMD Catalyst? If not, try installing the latest version.
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DoubleGunz
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« Reply #8 on: July 18, 2012, 08:42:52 pm »

Yes I have AMD Catalyst, like I said. Also, like I said... idk what to do with it.
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Alumar
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« Reply #9 on: July 18, 2012, 08:51:44 pm »

Oh yeah, got lost in all the words Tongue

You got me there. I suck at fixing things I can't see.
The folks at www.overclock.net/f/ are amazing at helping people out though, give em a try.
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« Reply #10 on: July 19, 2012, 12:03:41 am »

oh, I didn't see this topic.

The first thing to do is to check your connections to the graphics card.

Make sure it is getting what it needs.

It may have come with molex adapters to convert the connections.

The next thing to do is to completely wipe the old drivers from the system.

I believe you should also run DXDIAG and then do all of the video tests and see if they are successful.

I will say try those first and then come back.

Also if you need hardware help, I can walk you through doing almost anything, step by step.
« Last Edit: July 19, 2012, 12:04:44 am by Zero254 » Report Spam   Logged

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DoubleGunz
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« Reply #11 on: July 19, 2012, 04:48:06 pm »

lol I'm not doing shiiiiit myself. Best Buy has it back, they must fix it or iRefunded.  Roll Eyes
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Alumar
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« Reply #12 on: July 19, 2012, 05:01:01 pm »

$50 for a 2 minute install. Sounds fair.

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Alumar
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« Reply #13 on: July 19, 2012, 05:04:53 pm »

Hell no. Especially when there are over 5000 videos on how to do it.
The toughest part is insalling a power supply because of all the connections and stuff. I tried doing that last week and failed miserably, but a quick google search led me to the motherboard's manual.
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« Reply #14 on: July 19, 2012, 05:59:14 pm »

I didn't notice you paid them to do the job.

By all means, refund or have them fix it.

Make them test it on the spot.
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